Jen

Privacy Policy

Last Updated: January 10, 2025

1. Introduction

Welcome to Jen ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI image generation service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address, username, and password when you create an account
  • Profile Information: Optional profile details you choose to provide
  • Content: Image prompts, generated images, and any content you create or upload
  • Payment Information: Billing details processed securely through our payment processors
  • Communications: Messages you send to our support team

2.2 Automatically Collected Information

  • Usage Data: Pages visited, features used, time spent, and interaction patterns
  • Device Information: IP address, browser type, operating system, device identifiers
  • Cookies and Tracking: See our Cookie Policy section below
  • Log Data: Server logs including timestamps and error reports

3. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our AI image generation service
  • Account Management: To create and manage your account
  • Communication: To send service updates, security alerts, and support messages
  • Personalization: To customize your experience and recommend features
  • Security: To detect, prevent, and address fraud, abuse, and security issues
  • Analytics: To understand usage patterns and improve our service
  • Legal Compliance: To comply with legal obligations and enforce our terms
  • Marketing: With your consent, to send promotional materials (you can opt-out anytime)

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your data based on:

  • Contract Performance: To fulfill our service agreement with you
  • Legitimate Interests: To improve our service, prevent fraud, and ensure security
  • Legal Obligations: To comply with applicable laws
  • Consent: Where you have given explicit consent (e.g., marketing emails)

5. Data Sharing and Disclosure

We may share your information with:

5.1 Service Providers

  • Cloud Hosting: Supabase, Cloudflare for data storage and delivery
  • AI Services: Third-party AI model providers for image generation
  • Payment Processors: Stripe or similar for payment processing
  • Analytics: Service providers for usage analytics
  • Email Services: For transactional and marketing emails

5.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes, court orders, or government requests
  • Enforce our Terms of Service and protect our rights
  • Prevent fraud, security threats, or illegal activities
  • Protect the safety of our users and the public

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Children's Privacy (COPPA Compliance)

Jen is designed to be family-friendly. However, we do not knowingly collect personal information from children under 13 without verifiable parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@jen.ai.

For children ages 13-17, we encourage parental involvement and supervision. Parents may request to review, modify, or delete their child's information by contacting us.

7. Your Privacy Rights

7.1 General Rights

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Export: Receive your data in a portable format
  • Opt-Out: Unsubscribe from marketing communications

7.2 California Residents (CCPA/CPRA)

California residents have additional rights:

  • Right to know what personal information is collected, used, and shared
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell your data)
  • Right to non-discrimination for exercising these rights
  • Right to correct inaccurate personal information
  • Right to limit use of sensitive personal information

7.3 European Residents (GDPR)

EU/EEA residents have additional rights:

  • Right to data portability
  • Right to object to processing
  • Right to restrict processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

8. Data Security

We implement industry-standard security measures including:

  • Encryption in transit (TLS/SSL) and at rest
  • Secure authentication and access controls
  • Regular security audits and monitoring
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal purposes.

10. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Essential Cookies: Required for service functionality (authentication, security)
  • Analytics Cookies: To understand usage patterns and improve our service
  • Preference Cookies: To remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may limit functionality.

11. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses for transfers outside the EEA.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our service. Continued use after changes constitutes acceptance of the updated policy.

14. Do Not Track Signals

We currently do not respond to Do Not Track (DNT) browser signals. We will update this policy if industry standards develop.

15. Contact Us

For privacy-related questions, concerns, or to exercise your rights, contact us:

  • Email: privacy@jen.ai
  • Support: Through our in-app support system

For California residents: You may designate an authorized agent to make requests on your behalf. We may require verification of authorization.

16. Accessibility

We are committed to ensuring this Privacy Policy is accessible to all users. If you need assistance or an alternative format, please contact us.